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Home > Technical training > Formación Continua > How do I provide correct customer service?
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How do I provide correct customer service?

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CONTACT ADMISSIONS
¿Cómo realizo una correcta atención al cliente?

We have developed a series of contents, we call them self-training courses that consist of ten hours of learning. These courses are cumulative and add up to completing a program.
They are courses integrated into our NEREXA platform, which means they comply with the flexibility we mentioned. Courses prepared by our experts, updated and supervised by our team, complying with the quality of the product, in addition to having a tutor for doubts, questions and advice.
Continuous training plans for technical profiles. Complete this course to earn a proficiency.

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Goals

  • Understand and define the concept of client.
  • Understand the meaning of quality service and customer service.
  • Know and manage the basic aspects in the development of a quality management and customer service model.
  • Be aware of the company's position in its customer base.
  • Recognize the strategic importance of customer contact personnel and manage the factors that influence their activity.
  • Become familiar with the key factors to manage customer relationships and incidents as an opportunity for improvement.

Competencias

  • Ser capaz de entender y definir el concepto de cliente.
  • Understand the meaning of quality service and customer service.
  • Know and manage the basic aspects in the development of a quality management and customer service model.
  • Be aware of the company's position in its customer base.
  • Recognize the strategic importance of customer contact personnel and manage the factors that influence their activity.
  • Become familiar with the key factors to manage customer relationships and incidents as an opportunity for improvement.

General information

Duración

Duration

10 hours

Metodología

Methodology

Self-training

Inicio

Home

September 17, 2024

Idioma

Language

Spanish

Formas de pago

Payment Methods

100% rebateable

Nivel

Level

Essential

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¿Cómo realizo una correcta atención al cliente?
How do I provide correct customer service?
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How do I provide correct customer service?